Accommodation Cleaning Manager

Description The Accommodation Cleaning Manager will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, within their designated area. They will motivate and lead their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met, working closely with the wider Guest Services and Accommodation Team to manage issues proactively that arise to ensure we improve the experience for the guest The role will support in setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. KPIs Delivery of CAFF Management of payroll requirement in conjunction with the resort central rostering team. Guest NPS Improving ENPS Responsibility of impact on PandL Responsibility for delivery of RPRPRT General Duties and Accountabilities Accountable for the delivery of all accommodation, cleaning. Accountable for delivery of CAFF across accommodation area of responsibility Manage the effective and robust training of all accom and support team (accom, TM+ and resort support) to ensure they are fully trained and knowledgeable in CAFF principles, following the buddy process, impacting operational intake days as minimally as possible. To highlight opportunities to improve guest ..... full job details .....