Accommodation and Guest Experience Manager

Accommodation and Guest Experience Manager Location: The Blue Ball Quantocks Triscombe, Somerset (on-site role) Applicants must be local or willing to commute reliably due to the operational nature of the role. Overview of the Role This is a unique opportunity to take a leading role in delivering a high-quality, concierge-led accommodation experience within a distinctive rural venue. As Accommodation and Guest Experience Manager, your primary focus will be on managing and enhancing the guest experience for exclusive-use accommodation bookings, ensuring every stay is seamless, personalised, and memorable. Acting as a dedicated concierge, you will support guests before and during their stay, curating tailored experiences that may include private dining, local activities, transport, and bespoke requests. When the accommodation is not occupied, you will work closely with the owners to create, develop, and deliver a vibrant programme of events. This includes organising and delivering small to mid-scale events such as live music, themed evenings, and private functions. This is a hands-on, guest-centric role combining hospitality, operations, and light-touch events management. It is ideally suited to someone who takes pride in delivering exceptional service, enjoys building relationships, and is comfortable operating independently in a dynamic environment. A Designated Premises Supervisor (DPS) or personal licence holder is strongly preferred, given the nature of the venue. Key ..... full job details .....