Accommodation and Cleaning Shift Manager

Description AAbout the RoleThe Accommodation and Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift. Reporting to the Cleaning Manager, the Accommodation and Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met. This role covers a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin''s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We''re looking for someone who has previous experience in a leadership role, in a similar cleaning environment. You can ensure the delivery of our Clean and Fault Free (CAFF) standards while driving improvements in both Guest and Employee NPS. You''ll be responsible for conducting quality control checks on our Mobaro system and leading feedback conversations. You will also ensure that your team receives the necessary training and ..... full job details .....