A 9-12 month temporary Credit Control role

Overall Responsibility: Cash collection & achieving targets, reconciliation, query resolution, reporting, refunds and reducing DSO and Bad Debt across the Group.

Specific Duties & Responsibilities:

* Collection of fees for all companies using various collection methods.

* Work towards monthly group and individual cash targets.

* Reducing any bad debt within your area.

* Ability to work in multiple currencies chasing debt in various countries.

* Reconciling various files and accounts.

* Working with aged debtors, resolving queries

* Working closely with Adjusters, Insurers and Brokers

* Maintain and issue monthly statements & BDX, including uploading invoices onto various portals including Legal X.

* Respond to client requests for information within a specific timeframe.

* Seek assistance from adjustors to resolve any outstanding issues.

* Process fees and reserves into Class and ECF

* Create and maintain spreadsheets and reports to identify clients for collection.

* Issuing Refunds in a timely fashion and ensuring that they are processed.

* Keeping management informed of your progress, queries, or changes to Client processes.

* Keeping systems/master data updated with comments and changes to Client information.

* Completing reports for various areas of the business. Daily, weekly & monthly.

Key Performance Indicators:

* Achieving individual Cash Targets

* Reducing Debtor Days Outstanding

* Reducing the Percentage of Debt overdue

* Reducing the Bad Debt Provision

Qualifications, experience & type of individual required:

Essential:

* At least 4 years experience in Credit Control, working in a fast-paced, high-volume environment.

* Ability to follow set processes but also be able to "think outside the box" to resolve a query or chase a client.

* Excellent work ethic with a proactive attitude.

* IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.

* Managed a small team with good leadership skills.

* Having worked on various accounting or bespoke systems, SAP, Oracle. And internal data management systems.

* Excellent query resolution and the ability to use all systems available to resolve the queries.

* Excellent reconciliation skills with the ability to obtain firm commitments for payment from the clients.

* Client-focused, good at establishing and building relationships.

* Experience in raising billing issues with senior staff.

* Experience in organising work to ensure objectives are met.

* Experience negotiating details to which both parties are willing to commit and deliver.

* Able to communicate in a clear, professional, concise, and structured manner

internally and with clients.

* Enjoy working in a team and independently.

* Ability to self-motivate and self-manage their workload.

* Enjoys challenges and resolves queries with a positive attitude and persona.

Desirable:

* Experience with complicated collections in a professional services environment

* Experience with the ECF/Class system

* Legal or Insurance Collections

Working Conditions * 9:00 - 17:00 (1-hour lunch break)

* Some overtime may be required.

* Deputise when the Credit Control Manager is not available.