3rd Line Technical Support Engineer

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Reports to: Head of Service Desk Hours: 40hrs per week, which will include a rota and night shifts. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both internal staff, and the clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage and availability via the internal monitoring platform. Report on compliance with required ..... full job details .....