3rd Line Technical Lead

Role: 3rd Line Technical Lead Location: Hereford, Herefordshire (on-site) Salary: £40,000 - £50,000 per annum + benefits Benefits: Competitive salary, ongoing training and certifications, senior influence, long-term progression Our client, a leading IT support and managed services provider, is recruiting a 3rd Line Technical Lead to take on a senior position within the organisation. This role will play a key part in the company''s continued growth and expansion, with heavy involvement in the long-term technical and service strategy. The organisation delivers managed IT support, Microsoft cloud solutions, cybersecurity, networking and infrastructure services to a diverse client base. This position combines hands-on 3rd line technical expertise with leadership and strategic input, making it ideal for someone looking to influence both day-to-day delivery and future direction. What you''ll do Act as the senior technical escalation point for complex 3rd line issuesLead the design, implementation and ongoing support of client IT environmentsOwn high-impact incidents and long-term problem management activitiesProvide technical leadership, mentoring and guidance to 1st and 2nd line engineersDrive best practice across Microsoft 365, Azure, Windows Server, networking and securityPlay a key role in technical decision-making, tooling and service developmentContribute to documentation, standards and continual service improvement You''ll work closely with senior stakeholders, ..... full job details .....