3rd line System Support

3rd Line System Support

+Permanent opportunity

+On site Basingstoke

+-55,000 - -61,000

+SC / DV cleared role

Skills:

+Solaris

+3rd line support

+Willingness to learn

Your role will involve:

• All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA''s.
• Provide introduction and mandatory CBT training on systems for all new employees / contractors.
• When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary.
• Follow strict Security Procedures.
• Complete backups of live and reference platforms.
• Provide advice and assistance to 4th line SMEs when required
• Production of KBA''s and/or Work Instructions to enable and assist colleagues
• Resolve and implement Ad-hoc work requests raised against the DJSC queue.
• Search for new processes to drive CSI improvements.

Your transferable skills and experience:

• Advanced Knowledge and experience of Solaris 10
• Advanced Knowledge and experience UNIX / HP-UX
• Advanced Knowledge and Experience of Oracle 8-10g
• Knowledge and experience of Networking principles such as DNS and DHCP
• Knowledge and Experience of PowerShell, Perl scripting
• Experience of VMWare V5 / V5.5
• Desirable - or willing to learn Microsoft Server 2003 / 2008 R2 / 2012 R2 / Windows 7
• Desirable - or willing to learn Active Directory
• Desirable - or willing to learn basic Exchange 2003

If you''d like to discuss the 3rd Line System Support role in more detail, please send your updated CV to (url removed) and I will get in touch.