https://jobs.co.uk/job/3rd-line-support-swindon-reed-technology--6ff5e54a-23f8-40b2-8b19-8714632f9ac6 RSS feed for 3rd Line Support - Swindon at Reed Technology. en-gb Sat, 04 Jul 2026 06:12:45 GMT https://jobs.co.uk/job/3rd-line-support-swindon-reed-technology--6ff5e54a-23f8-40b2-8b19-8714632f9ac6 https://jobs.co.uk/job/3rd-line-support-swindon-reed-technology--6ff5e54a-23f8-40b2-8b19-8714632f9ac6 Wed, 01 Jul 2026 23:00:00 GMT Location: Swindon | Salary: Negotiable | Type: Permanent | Third Line Technician Location: Swindon Salary: Competitive Job Type: Full-time, Shift-based (Monday - Friday, 08:00 - 18:00) Third Line Technician and become the expert troubleshooter for the most challenging technical issues. This role is perfect for someone who excels in complex problem-solving, enjoys mentoring others, and is eager to make a significant impact on both customer environments and internal processes. Candidates must have a full uk drivers licence Day-to-day of the role: Act as the final escalation point for complex technical incidents and service requests. Lead root cause analysis for recurring or high-impact issues and implement long-term fixes. Collaborate with project and solutions teams on infrastructure upgrades, migrations, and deployments. Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation. Recommend improvements aligned with best practice and evolving customer needs. Provide technical leadership and mentoring to First and Second Line teams. Create and maintain technical documentation Required Skills & Qualifications: Exceptional analytical and problem-solving abil... Permanent