3rd Line Support

4th Line Cloud Support Engineer (DV Cleared / Single UK National)Basingstoke Fully On-site £575 per day ContractWe''re supporting a secure, high-profile environment and are looking for an experienced 4th Line Cloud Support Engineer to strengthen a small, highly capable team of 2nd and 3rd Line engineers based in Basingstoke.This is a hands-on, customer-facing role working with critical cloud and virtualisation platforms. You''ll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function.The role operates on a rotating shift pattern and is fully on-site due to the secure nature of the environment.What you''ll be doingActing as an escalation point for 2nd and 3rd Line supportManaging incidents through triage, resolution, and escalation via ITSM processesCarrying out planned activities through formal Change ManagementMonitoring platforms using event management toolingExtensive hands-on work with VMware technologiesSupporting readiness assessments for new services entering live operationProducing and maintaining operational documentation (work instructions, patching schedules)Owning lifecycle management to ensure supported technologies remain secure and vendor-supportedProviding technical leadership within the support teamKey skills and experienceStrong VMware background: vCenter, ESXi, NSX, VCFHorizon VDI experienceWindows enterprise ..... full job details .....