3rd Line Support Engineer

Overview

3rd Line Support Engineer – Princes Risborough (Hybrid) – £35,000 – £40,000. We are looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.Responsibilities

Provide 2nd and 3rd line support, acting as the main technical escalation pointResolve complex IT issues, ensuring minimal disruption to school operationsMentor 1st and 2nd line colleaguesLead IT projects from planning to implementationSupport internal networks and deliver staff training as neededQualifications

Strong experience with Windows Server, AD, Hyper-V, and Office365/AzureExcellent troubleshooting skills and confident decision-making under pressureA customer-first mindset with great communication skillsA friendly, flexible, and team-oriented ..... full job details .....