3rd Line Support Engineer - Witney

Position: 3rd Line Support Engineer Location: Witney, Oxfordshire Salary: 35,000- 45,000 DOEAs a 3rd Line Support Engineer, you will be the escalation point for complex technical problems that 1st and 2nd line support teams cannot resolve. You''ll work closely with infrastructure, development, and network teams to troubleshoot, diagnose, and fix critical issues across multiple platforms and applications.Key Responsibilities:Provide second and third-line IT support, acting as part of the contact team for internal queries, incidents, user requests, and problem resolution. This includes telephone, remote, and deskside support.Serve as an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to third parties as appropriate.Experience with cloud environments such as Microsoft Cloud and Azure is required.Excellent interpersonal and verbal communication skills are essential for this support role.Install and configure computer hardware, software, systems, networks, printers, and scanners.Configure and manage network devices, including routers and switches, ensuring stable and secure network performance.Liaise with senior IT team members to escalate issues, recurring problems, or concerns within the IT areas.Contribute to the development and implementation of IT plans to support business growth while improving the efficiency and effectiveness of hardware, software, and systems.Typically spend four days per week at the main office location ..... full job details .....