3rd Line Support EngineerNorfolkAre you a experienced IT professional ready to take the next step in your career? On behalf of a growing company, we''re looking for a 3rd Line Engineer to join a dynamic team where your expertise will make a tangible impact. This is a hands-on technical role with added responsibilities for mentoring junior team members, handling complex escalations, and delivering solutions on client sites.Responsibilities:Act as a senior technical escalation point for 1st and 2nd line engineers.Mentor and support junior team members, fostering technical development and knowledge sharing.Own and resolve high-level support tickets and infrastructure issues.Attend client sites as needed to troubleshoot, deploy, and maintain systems and solutions.Play a key role in service improvement initiatives and best practice enforcement.Ensure customer satisfaction through timely, professional support and communication.Requirements:Strong knowledge of the Microsoft 365 platform, including Exchange Online, SharePoint, Teams, Azure AD, and Intune.Experience in a Senior Helpdesk/Service Desk position or within a Managed Service Provider environment.Proven ability to troubleshoot complex technical issues across networking, desktop, and cloud platforms.Confident in client-facing situations with excellent communication skills.A proactive approach to mentoring and team collaboration.A full UK driving licenseDesirable:Microsoft certifications (e.g., MS-100, AZ-104, etc.)Experience ..... full job details .....