3rd Line Support Engineer

If you''re an experienced 3rd Line Support Engineer who enjoys getting to the bottom of difficult technical problems rather than simply passing them on, this could be a good opportunity to explore. 3rd Line Support Engineer Nutfield £47,000-£52,000 Office-based, 5 days a week You''ll join a senior technical support function where the focus is on complex escalations, infrastructure improvement and occasional project work. It''s a hands-on role with plenty of technical ownership, working across a varied range of customer environments. The Role You''ll take ownership of technically challenging issues escalated from 1st and 2nd line, investigating them through to resolution or a clear escalation path. That could involve troubleshooting across: Windows Server, Active Directory, Group Policy, DNS and DHCP Microsoft 365, including Entra ID, Exchange Online, Teams and Conditional Access Hyper-V and VMware environments Citrix and Microsoft Remote Desktop Services Networking, VPNs, firewalls, WAN connectivity and TCP/IP Backup, recovery and business continuity Cloud infrastructure and security You''ll also get involved in planned maintenance, patching, configuration changes, infrastructure improvements, customer migrations and onboarding projects. A big part of the role is ownership. You''ll keep tickets moving, communicate clearly with customers and colleagues, recognise when something needs escalating, and make sure recurring problems lead to a proper fix rather than the same ..... full job details .....