3rd Line Support Engineer

3rd Line Support Engineer (Windows Server, M365, 3rd Line Support) - Progress into project work over the first 12-18 months! A 3rd Line Support Engineer is required by a growing tech solutions company based near Solihull, offering a clear career path into project delivery and consultancy roles. This is an ideal role for a Support Engineer looking to move beyond BAU support and step into a broader position with exposure to Microsoft 365, project work, and client-facing consultancy. You''ll be joining a stable, close-knit infrastructure team with a strong focus on internal development. Essential Experience:Proven 3rd Line Support experienceStrong knowledge of Windows Server (2016/2019/2022) and Microsoft 365/M365 (Teams, SharePoint, Exchange)Basic understanding of SQL ServerERP experience (desirable) You''ll operate as the 3rd Line escalation point, resolving complex support issues across Windows Server, M365, networking, and Firewalls. The position is hybrid, with 2-3 days in the Solihull office per week, and occasional client site visits (1-2 days/month, rare overnight stays). Why this role?Clear route into project and consultancy work within 12-18 monthsPrevious team members promoted internally into leadershipGreat opportunity for a Support Engineer ready to take the next stepBroad exposure to Microsoft 365 and Windows Server technologiesStable and supportive team environment This is a fantastic next move for any 3rd Line Support Engineer with strong Windows Server and ..... full job details .....