3rd Line Support Engineer

3rd Line IT Support EngineerOur client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly and delivering on a number of interesting projects, network refresh, ERP implementation, on - premise to cloud transformation and the integration of a new ticketing system.Our client is looking to pay between £40,000 to £45,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential.You''ll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed.What you''ll do:Provide support across hardware, software, phones, mobiles, and specialist systems.Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure.Set up new sites, accounts, and mobile devices.Maintain IT documentation and ensure smooth daily operations. What we''re looking for:Minimum 5 years'' experience in IT support or service function with experience in a 3rd Line Support position is a must have.ERP management capabilites (ideally COINS or Netsuite)Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must haveStrong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange).Confident, customer-focused problem solver with excellent ..... full job details .....