3rd Line Support Engineer

3rd Line Support EngineerSheffield + Hybrid working (3 office, 2 home)Up to £45,000Your new roleThe IT Support Engineer will play a key role in delivering, maintaining, and supporting the IT infrastructure and services across a group of companies. The role provides 3rd line technical support, leads or supports infrastructure projects, and contributes to the design and delivery of a secure, scalable, and resilient IT environment that underpins business operations and growth.ResponsibilitiesProvide 3rd line technical support across the Group, resolving complex incidents efficiently and effectively.Act as an escalation point for 1st and 2nd line support queries, offering guidance and technical expertise.Troubleshoot and resolve server, network, and endpoint issues in accordance with SLAs.Maintain detailed documentation of systems, procedures, and incident resolutions.Monitor system performance, ensuring uptime, reliability, and adherence to security best practices.Manage and maintain core IT infrastructure, including Microsoft 365, Azure, Intune MDM, and on-premise Servers.Support infrastructure projects such as cloud migrations, network upgrades, and system integrations.Configure and maintain networking equipment (Firewalls, Switches, Routers, and wireless networks).Administer user access, permissions, and security configurations via Azure AD and Entra ID.Manage device provisioning and endpoint compliance using Intune and Endpoint Manager.Maintain and test backup, disaster ..... full job details .....