3rd Line Support Engineer

Job Advert: 3rd Line Support OperatorLocation: Greater Manchester Salary: £38,000-£40,000 per annum + benefits inc an 18% contributory pension Type: Full-TimeAre you an experienced IT professional ready to take your career to the next level? Futures are supporting a key Public Sector client in Manchester as they seek to appoint a highly skilled 3rd Line Support Operator to join their dedicated team. You ll be a key figure in resolving advanced IT issues, managing critical infrastructure, and maintaining the security and performance of the systems that support public safety across Greater Manchester. About the RoleAs a 3rd Line Support Operator, you ll provide expert-level technical support and systems administration across a diverse IT estate. You''ll handle escalated incidents and deliver proactive monitoring and maintenance to keep our systems running securely and efficiently.Working within a dynamic environment, you ll liaise with suppliers, support colleagues, and contribute to high-level IT projects. Whether resolving critical server issues, packaging and deploying applications, or ensuring IT continuity during a crisis, your work will be crucial to keeping our frontline services operational. Key Responsibilities Act as the final escalation point for complex IT incidents involving infrastructure, end-user systems, and telecoms.Administer on-site infrastructure, including servers, data storage, and networking hardware.Monitor and manage system performance, patching, and ..... full job details .....