3rd Line Support Engineer- East Sheffield (Onsite)

Senior IT Engineer (3rd Line Support) - £28,000 - East Sheffield (5 Days Onsite)If you''re an experienced 3rd Line Engineer looking for more responsibility, project ownership and a clear route into leadership, infrastructure, security or DevOps, this could be the ideal next step.This isn''t a role where you''ll spend your day resetting passwords or dealing with routine support tickets. You''ll be the senior escalation point for complex technical issues, working closely with Infrastructure and Development teams while helping to shape standards, processes and the future direction of IT.You''ll also act as a deputy to the Team Lead when required, giving you exposure to leadership responsibilities while remaining hands-on technically.What you''ll be doing:Investigating and resolving complex 3rd line issuesLeading and supporting IT projects and system improvementsMentoring and supporting 2nd Line EngineersCreating and maintaining technical documentation and SOPsWorking with Infrastructure teams to implement security policiesCollaborating with Development teams on deployments and release processesSupporting ISO 27001 and Cyber Essentials Plus initiativesEngaging with stakeholders across the businessTechnical environment includes:Microsoft 365Entra IDIntuneMicrosoft DefenderSharePoint OnlineCloud-based Microsoft technologiesPowerShellSQLJira andamp; ConfluenceCisco networking technologiesDevOps and release management exposureWe''re looking for someone with experience in a 3rd Line ..... full job details .....