3rd Line Service Desk Technician

3rd Line Service Desk Technician - MSPWest Sussex Office Based Full TimePlease note: This is a fully office-based position. Candidates must have a minimum of 5 years'' recent experience working within an MSP environment.3rd Line Service Desk Technician RoleI am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk.3rd Line Service Desk Technician Key ResponsibilitiesAct as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineersInvestigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environmentsSupport Microsoft 365 and Azure environments alongside traditional on-premise infrastructureTake full ownership of major and high-priority incidents through to successful resolutionTroubleshoot recurring technical problems and carry out root cause analysis to identify ..... full job details .....