https://jobs.co.uk/job/3rd-line-service-desk-technician-gold-group--1d0b5e3e-1d24-42f6-8c31-5873cf3396b1 RSS feed for 3rd Line Service Desk Technician at Gold Group. en-gb Wed, 26 Aug 2026 00:05:52 GMT https://jobs.co.uk/job/3rd-line-service-desk-technician-gold-group--1d0b5e3e-1d24-42f6-8c31-5873cf3396b1 https://jobs.co.uk/job/3rd-line-service-desk-technician-gold-group--1d0b5e3e-1d24-42f6-8c31-5873cf3396b1 Sun, 23 Aug 2026 23:00:00 GMT Location: West Sussex | Salary: £45000 - £50000/annum + Benefits | Type: Permanent | 3rd Line Service Desk Technician - MSP West Sussex | Office Based | Full Time Please note: This is a fully office-based position. Candidates must have a minimum of 5 years'' recent experience working within an MSP environment. 3rd Line Service Desk Technician Role I am recruiting for an experienced 3rd Line Service Desk Technician to join a busy and fast-paced Managed Service Provider (MSP). Reporting to the Service Desk Manager, you will provide advanced technical support and act as the final escalation point for complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line engineers, sharing technical knowledge and helping to maintain high standards across the Service Desk. 3rd Line Service Desk Technician Key Responsibilities Act as the primary 3rd Line escalation point for complex issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across inf... Permanent