3rd Line Network Specialist

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3rd Line Network Specialist

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Exponential-eJoin to apply for the

3rd Line Network Specialist

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Exponential-eGet AI-powered advice on this job and more exclusive features.Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.Your new role:Regular communication verbally and written with existing customersProvide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service DeskTo take ownership and effectively manage support tickets for incidents, change and service requestsTo plan and complete projects as assigned to you by the Head of 3rd Line Network Support.Documentation of customer solutions – CMDB, Visio documentation, technical summary write upTo provide support and mentoring to 2nd Line engineersOn-call rota out of hours for high priority incidentsWhat you’ll need to succeed:Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT levelIn depth knowledge of configuring and troubleshooting network security devices/protocolsAdvanced knowledge of layer 2 and 3 protocolsExperience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.Familiarity with Cloud products such as Azure / Amazon AWSExperience working within a Managed Service Provider Environment.What we offer:Involved in varied projects that make a positive impact on critical services on a local and national level:Vibrant company culture with a wide range of events and social activities throughout the yearRange of employee initiatives on offer including the green team, DEandI society, employee forum, women’s network and culture clubDedicated Learning and Development team and access to a range of training, courses and certification supportComprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leaveSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Information TechnologyIndustries IT Services and IT Consulting, Computer and Network Security, and TelecommunicationsReferrals increase your chances of interviewing at Exponential-e by 2xSign in to set job alerts for “Network Specialist” roles.

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