3rd Line Lead support Engineer

If you''re an experienced 3rd Line Engineer who enjoys solving the difficult problems rather than simply passing them on, this could be a good opportunity to step into a technical leadership role without moving away from the hands-on work.3rd Line Lead Support Engineer Nutfield, Redhill 52,000- 57,000 5 days a week in the officeThe role has been created to help manage workload across the 3rd Line function and provide a clear technical lead for complex customer issues. You''ll be the highest internal escalation point, helping engineers work through challenging problems while taking ownership of the issues that need deeper investigation.The roleYou''ll combine senior-level infrastructure support with day-to-day technical leadership. That means you''ll still be hands-on, troubleshooting complex issues across customer environments, while also helping the 3rd Line team prioritise its workload, reviewing escalations and making sure important tickets are properly owned and progressed.You''ll also:Take ownership of complex 3rd Line escalations and drive issues through to resolution.Lead the technical response to major and high-impact incidents.Provide technical direction to other 3rd Line engineers and help prioritise work based on customer impact, urgency and SLA risk.Review escalations from 1st and 2nd Line and make sure the right troubleshooting has been completed.Work with suppliers and internal specialists when an issue needs deeper expertise.Identify recurring problems and ..... full job details .....