3rd Line IT Support Engineer

Tier 3 IT EngineerLocation: Redruth, CornwallSalary: £45,000 £50,000Working Arrangement: Primarily office-based, with occasional customer site visitsAbout the RoleWe are looking for an experienced Tier 3 IT Engineer who is ready to take the next step in their career, combining hands-on technical expertise with technical leadership and project ownership.This is an excellent opportunity for a senior engineer who enjoys solving complex technical challenges, working closely with customers and having a genuine influence over the development of an MSP''s technical operations.You will become a key technical escalation point within the business, while also taking ownership of complex projects and helping to develop the engineers around you.Key ResponsibilitiesTake ownership of complex and technically demanding projects from initial planning through to successful delivery.Work closely with senior leadership on strategic technical projects and initiatives.Act as the senior technical point of contact for key customers.Lead technical reviews and help shape customer technology roadmaps and future infrastructure strategies.Handle complex technical escalations requiring a high level of expertise and troubleshooting ability.Mentor and develop Tier 1 and Tier 2 engineers, helping them build their technical capabilities.Contribute to the development of technical procedures, processes and systems across the business.Create and maintain high-quality technical documentation to ensure knowledge ..... full job details .....