3rd Line IT Support Engineer

3rd Line IT Support Engineer Reading, Berkshire Hybrid Working 45,000 to 50,000 DOE Are you a senior IT professional who enjoys solving complex technical challenges, working directly with customers, and being involved in projects that make a real difference?We are working with a growing technology solutions provider that supports a wide range of small and medium sized businesses. Due to continued growth, they are looking for a talented 3rd Line IT Support Engineer / Infrastructure Engineer to join their team and provide expert technical support across their client base.This is a fantastic opportunity for an experienced engineer who wants more than just closing tickets. You will become a key technical resource within the business, acting as an escalation point, delivering infrastructure projects, improving client environments, and helping shape better technical solutions. The RoleAs a 3rd Line IT Support Engineer, you will be responsible for resolving complex technical issues, supporting clients, delivering projects, and providing technical guidance to the wider team.You will work across a varied technology environment including Microsoft 365, Azure, networking, servers, security and automation.Your responsibilities will include: Acting as the escalation point for complex 3rd line technical issues Designing, deploying and supporting Microsoft 365 environments including Exchange Online, SharePoint, Teams, Intune, Entra ID and Microsoft Defender Creating PowerShell scripts to ..... full job details .....