3rd Line IT Support Analyst Location: Frome, SomersetSalary: up to 45,000 Are you an experienced IT specialist seeking your next opportunity?About the companyOur client is a leading IT Managed Service Provider, dedicated to delivering innovative and secure solutions. Operating across multiple regions, we continue to expand our expertise and support for businesses across various industries.Position Overview The 3rd Line IT Support Analyst is a key member of the Service Desk team, responsible for resolving escalated technical issues, improving client infrastructure, and ensuring optimal system performance. This role involves troubleshooting complex IT challenges, assisting with upgrades, installations, and providing expert technical support across various platforms.Responsibilities Deliver exceptional customer support by resolving technical issues effectively and efficiently. Work collaboratively with 1st and 2nd line teams to diagnose, troubleshoot, and escalate issues where required. Maintain detailed and accurate documentation of support requests, time logs, and client updates. Perform system installations, configurations, and upgrades for clients. Manage and maintain IT infrastructure, ensuring security and compliance standards are met. Assist with project planning, security enhancements, and system maintenance. Provide on-site support for troubleshooting, infrastructure installations, and other IT-related projects.Candidate Requirements Essential Skills and personal ..... full job details .....