3rd Line Engineer

3rd Line MSP EngineerBirmingham - Hybrid (2 days WFH)£40,000-£45,000VIQU are partnering with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team. This is a hands-on role where you will become a key technical escalation point, work directly with customers and get involved across a varied Microsoft environment. The business places a strong emphasis on developing its people, with plenty of scope to build your technical skill set and progress as the company grows. With continued investment in Microsoft 365, AI and automation, this is an excellent opportunity for a technically capable engineer who wants to keep developing.Key Responsibilities of the 3rd Line MSP Engineer: Act as a key 3rd Line escalation point for the support teamTake ownership of complex technical issues and major incidentsTroubleshoot and resolve issues across customer Microsoft environmentsSupport and maintain Microsoft 365 environments across a range of customersProvide technical guidance to the wider support teamBuild strong relationships with key customers and act as a senior technical contactSupport customer onboarding, handovers and technical meetingsGet involved in wider projects and technical improvements alongside BAU supportContribute to the development of AI, automation and Microsoft cloud servicesIdentify opportunities to improve customer environments and internal processes Key Experience Required of the 3rd Line MSP Engineer: Strong 3rd Line ..... full job details .....