https://jobs.co.uk/job/3rd-line-engineer-viqu-it--48c8110b-43eb-4c20-9b2b-8e0bd0960127 RSS feed for 3rd Line Engineer at VIQU IT. en-gb Sat, 17 Oct 2026 02:04:48 GMT https://jobs.co.uk/job/3rd-line-engineer-viqu-it--48c8110b-43eb-4c20-9b2b-8e0bd0960127 https://jobs.co.uk/job/3rd-line-engineer-viqu-it--48c8110b-43eb-4c20-9b2b-8e0bd0960127 Wed, 14 Oct 2026 11:53:11 GMT Location: Brierley Hill | Salary: 40000.00-40000.00 Annual | Type: Permanent | 3rd Line MSP Engineer Birmingham - Hybrid (2 days WFH) £40,000 - £45,000 PermanentVIQU have partnered with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team. This is a hands-on role where you''ll become a key technical escalation point, work directly with customers and support a varied range of Microsoft environments.The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You''ll also have exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical improvements.Key Responsibilities Act as a key 3rd Line escalation point for the support teamOwn complex technical issues and major incidentsTroubleshoot and support customer Microsoft environmentsSupport Microsoft 365, Entra ID, Intune, Exchange Online and WindowsProvide technical guidance and support to L1 and L2 engineersBuild strong relationships with customers and act as a senior technical contactGet involved in projects, migrations and technical improvementsIdentify opportunities for automation and improvements across customer environments Key Requi... Permanent