3rd Line engineer

3rd Line IT Engineer - Hartlepool The Role We are looking for an experienced 3rd Line IT Engineer to join our team based in Hartlepool. This is a hands-on technical position suited to someone with strong infrastructure experience who enjoys resolving complex issues, delivering technical projects and acting as an escalation point for other engineers. You will take ownership of advanced incidents and service requests while supporting and improving the organisation''s IT infrastructure. You''ll work across Microsoft technologies, networking, cloud services, virtualisation and security, as well as contributing to infrastructure upgrades and wider IT projects. Key Responsibilities Act as the escalation point for complex 2nd and 3rd line technical issues Troubleshoot and resolve server, network, cloud and infrastructure problems Administer and support Microsoft 365, Azure and Active Directory / Entra ID Manage Windows Server environments, including Group Policy, DNS and DHCP Support virtualised environments using VMware and/or Hyper-V Configure and troubleshoot switches, firewalls, VPNs and wider network infrastructure Manage user access, permissions, security policies and endpoint environments Monitor infrastructure performance, availability, backups and security Deliver infrastructure upgrades, migrations and improvement projects Produce and maintain technical documentation Mentor junior engineers and provide technical guidance to the wider IT support team Work with ..... full job details .....