3rd Line Engineer

Role: 3rd Line Consultant ( Hybrid ) Location: EssexSalary: 37,000 - 45,000 Benefits:Pension SchemeCar schemeCycle schemeEye care scheme Mental health first aid Employee assistance programmeEmployee recognition scheme Our Client is looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools.You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include:Manage 2nd and 3rd line technical support for schools, providing outstanding levels of customer service and supportResolve and manage any technical issues that impacts the running of the school''s function by providing robust technical solutions.Help with the support/mentoring of the 1st/2nd support rolesEnforcing and monitoring in line with school policies To undertake project work and lead on various projects from inception to implementationInternal network support if requiredInternal staff training Our ideal candidate will have:Windows Server, Active Directory and Microsoft Operating SystemsVirtualisation Technologies - particularly HyperVCloud Technologies - Office365/AzureExperience of leading on installations of servers and networksAbility to make ..... full job details .....