3rd line engineer

Role: 3rd Line IT Engineer - MSPSalary: £50,000Location:TamworthAbout UsWe are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors. We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do.The RoleWe''re looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects, and client-facing solutions.This is a hands-on role that blends deep technical problem-solving with meaningful project work.You''ll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base.What You''ll Be DoingResolving complex 3rd line escalations across networking, servers, cloud, and securityLeading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and moreDesigning and implementing solutions across Azure, Microsoft 365, and on-premise environmentsManaging and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platformsMentoring and supporting junior engineersProducing clear technical documentation and project plansWorking directly with clients in both B2B and education environmentsWhat We''re Looking ForProven 3rd line experience, ideally within an MSP environmentStrong skills across a range of technologies ..... full job details .....