https://jobs.co.uk/job/3rd-line-engineer-mcgregor-boyall--a75835b6-fec9-4478-8cf1-73e130e71cb4 RSS feed for 3rd Line Engineer at McGregor Boyall. en-gb Tue, 14 Jul 2026 17:53:20 GMT https://jobs.co.uk/job/3rd-line-engineer-mcgregor-boyall--a75835b6-fec9-4478-8cf1-73e130e71cb4 https://jobs.co.uk/job/3rd-line-engineer-mcgregor-boyall--a75835b6-fec9-4478-8cf1-73e130e71cb4 Tue, 14 Jul 2026 11:52:25 GMT Location: London | Salary: 50000.00-50000.00 Annual | Type: Permanent | 3rd Line Support Engineer, M365, Cloud, MSP, Lead to Consultant, My client is seeking a 3rd line Engineer with a solid background within the managed service space who can look to progress into the next stage of their career. Key ResponsibilitiesAct as the primary escalation point for complex and high-impact incidents across managed servicesLead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendationsResolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platformsConfidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when requiredMaintain high-quality, detailed ticket notes, RCA documentation, and remediation plansAct as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness?Continuously improving service quality, resilience, and security through independent analysis and recommendationsOwn and deliver repeatable, high-quality technical managed services, such as:Monthly or quarterly technical health checksTechnical baseline... Permanent