3rd Line Engineer Leader - DV Cleared

3rd Line Engineer LeaderMust have an Active DV ClearanceYou will work across a broad range of Microsoft, VMware, and infrastructure technologies, supporting complex incidents, driving service improvements, and providing technical leadership.The position is ideal for an experienced 3rd Line Engineer looking to combine hands-on technical expertise with team leadership responsibilities. Legacy infrastructure training will be provided where required.3rd Line Engineer Leader ResponsibilitiesProvide 3rd Line technical support across secure infrastructure environments.Support a high-profile user community through an incident management system.Lead and mentor a team of 2nd Line Engineers.Manage technical escalations and provide guidance on complex support issues.Support VMware, Windows Server, and Microsoft infrastructure technologies.Troubleshoot infrastructure, Active Directory, and networking issues.Perform system administration, user management, and operational support activities.Contribute to service improvements and technical documentation.Participate in shift work where required.3rd Line Engineer Leader Skills and ExperienceStrong experience providing 3rd Line infrastructure support.Experience leading, mentoring, or coaching technical support teams.Strong VMware experience including VMware Cloud Foundation (VCF), vCenter, ESXi, and virtual infrastructure technologies.Experience with Windows Server 2019/2022, Microsoft Configuration Manager (MCM), SCOM, and Microsoft ..... full job details .....