3rd Line Citrix SME (SC)

Our client is a Global Systems Integrator that require a 3rd Line Citrix SME to support one of their largest UK secure customers. START: ASAPEND DATE: 31/03/2027CLEARANCE: SCRATE: £170.00 (INSIDE IR35)LOCATION: ON-SITE IN PRESTONResponsibilities:The Roles Primary Responsibilities:* Provide Third-Line Technical Support for incident escalations andamp; problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.* Lead the diagnosis and resolution of complex technical issues across Citrix platforms.* Manage and optimise Citrix policies, profiles, and user experience.* Collaborate with architecture and engineering teams to design and implement Citrix solutions.* Support patching, upgrades, and migrations of Citrix components.* Both proactive and reactive problem record progression and root cause analysis.* Pro-active approach towards defect management resolutions as part of technical assurance activities.* Confidence in working with internal and cross capability teams alongside account and customer engagement. * Maintain a high degree of customer service for all support queries and adhere to all service management principlesSkills required:* Proven experience within a Third Line Support role* Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).* Experience with Windows Server, Active Directory, Group Policy, and FSLogix.* Strong ..... full job details .....