https://jobs.co.uk/job/2nd3rd-line-support-engineer-clearwater-people-solutions--0eee626e-accb-4314-873c-d75e17471310 RSS feed for 2nd/3rd Line Support Engineer at Clearwater People Solutions. en-gb Mon, 27 Jul 2026 17:45:59 GMT https://jobs.co.uk/job/2nd3rd-line-support-engineer-clearwater-people-solutions--0eee626e-accb-4314-873c-d75e17471310 https://jobs.co.uk/job/2nd3rd-line-support-engineer-clearwater-people-solutions--0eee626e-accb-4314-873c-d75e17471310 Sun, 26 Jul 2026 23:00:00 GMT Location: Shoreham-by-Sea | Salary: £30000 - £35000/annum | Type: Permanent | Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd/3rd Line Support Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company''s IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd/3rd Line Service Desk Engineer: Minimum 1 year of experience working within an MSP environment (Desired) Proven experience in 2nd/3rd Line support. Strong experience with M365 administration (including Entra and Intune). Technical knowledge of Microsoft systems (AD, Windows Server, ... Permanent