2nd/3rd Line IT Support - MSP

Role: Level 2/3 IT Engineer - MSP IT Sector Salary: 45,000Location: Central London We are currently representing a leading Managed Service Provider (MSP) deliver IT solutions that power productivity and growth. From cloud services and cybersecurity to VoIP and workflow automation, we''re trusted by businesses across industries to provide proactive, secure, and innovative support.We''re seeking a Level 2/3 IT Engineer with deep technical expertise, MSP experience, and a desire for solving complex challenges. This is an opportunity to join a collaborative, forward-thinking, Investors in People Platinum team where your skills will drive real impact.Why Join us?Innovative Environment - Work with tools like Autotask, Salesforce, and Power Automate to streamline service delivery.Career Growth - Access funded certifications and structured progression in a growing MSP.Real Impact - Deliver transformational IT projects including cloud migrations, network security, and VoIP systems.Your RoleAs a key member of our engineering team, you''ll be responsible for advanced technical support, service improvement, and end-to-end delivery of IT projects. You''ll also play a mentoring role and help shape internal processes and automation strategies.Key ResponsibilitiesSupport and TroubleshootingDeliver advanced Level 2/3 support across hardware, software, networks, and firewalls.Manage escalations and provide expert troubleshooting on Windows Server, Office 365, and virtualised ..... full job details .....