2nd Line Technical Support Engineer

We''re partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme.The Opportunity You''ll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you''ll provide a mixture of operational support, infrastructure troubleshooting and project delivery. This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate. You''ll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group.Key ResponsibilitiesProvide 2nd line support across multiple UK locationsTroubleshoot and resolve hardware, software, network and user issuesSupport Microsoft 365, Active Directory/Entra ID and endpoint technologiesInstall, configure and maintain laptops, desktops, printers and peripheral devicesMonitor and respond to alerts generated through support and monitoring platformsEscalate and collaborate with infrastructure, applications and security teams where requiredMaintain accurate documentation and ticket updatesParticipate in occasional out-of-hours support when necessaryTravel to sites across Scotland and Northern England to provide hands-on supportYou''ll gain exposure to a broad ..... full job details .....