2nd Line Technical Engineer

2nd Line Technical EngineerAt Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do if you''re one of those people, keep reading! We''re all about making a difference to our customers with the use of technology. We''re an innovative provider of IoT, voice and data, cyber, IT, cloud and technology services - our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success. We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture - we''re purpose led, and we recruit exceptional people who share our values. The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving. On a day-to day basis, you''ll be:Diagnosing and resolving a wide range of IT issues for customers remotely.Building, installing,configuringand troubleshootinghardware and software solutions.Acting as the escalation point for our 1st line engineers.Keepingall backend systems up to date.Ensuring that customer information and documentation on our systems isaccurate.Providingproactive advice on bestpracticeand approaches for our customers.Supporting onproject delivery work as needed.Consistentlydevelopingyour skills and knowledge.Sharing specialist skills and ways of working across the team.Achieving ..... full job details .....