https://jobs.co.uk/job/2nd-line-systems-engineer-vertex-it-solutions--73fa713e-f3c1-40f0-a8e7-084d6620ad13 RSS feed for 2nd Line Systems Engineer at vertex-it-solutions. en-gb Wed, 20 May 2026 19:20:27 GMT https://jobs.co.uk/job/2nd-line-systems-engineer-vertex-it-solutions--73fa713e-f3c1-40f0-a8e7-084d6620ad13 https://jobs.co.uk/job/2nd-line-systems-engineer-vertex-it-solutions--73fa713e-f3c1-40f0-a8e7-084d6620ad13 Wed, 20 May 2026 11:53:20 GMT Location: London | Salary: 36000.00-36000.00 Annual | Type: Permanent | 2nd Line Systems Engineer CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE Hybrid working following successful completion of 3 month induction.We are seeking a proactive 2nd LineSystems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites.Responsibilities:Respond to technical requests via phone, email, and ticketing system.Resolve 2nd line and NOC support tickets promptly.Provide on-site client support and maintain clear ticket documentation.Identify recurring IT issues and implement permanent solutions.Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors.Stay updated on technology and cyber-security developments; pursue relevant certifications.Requirements:Minimum 3 years IT support experience, in an MSP environment.Experience working on a busy service desk.Strong customer service and client-facing skills.Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies.Competent with Windows, macOS, and mobile device support.Excellent communication, problem-solving, and teamwor... Permanent