2nd Line Support

OverviewTechunite Ltd are recruiting for a 1st / 2nd Line Technical Support Engineer to provide technical support to both customers and internal staff. The role involves setting up, monitoring, and maintaining customer computer systems, applications, and networks.A key part of this role is delivering an exceptional customer experience through attentive support and effective problem-solving. You will install and configure systems, diagnose hardware and software issues, and resolve technical and application problems both remotely and on-site when required.Perfect for a strong 1st line support engineer wanting to progress OR experienced 2nd line engineer. Responsibilities and DutiesYou will be responsible for ensuring the smooth operation of customers'' IT systems and helping them achieve maximum value from their technology. The role focuses on minimising disruption to business operations while maintaining high levels of service for both office-based and remote users.Technical ResponsibilitiesInstall and configure computer and network hardware, operating systems, and applicationsSet up and manage new user accounts, profiles, and permissionsProactively monitor and maintain computer systems and networksTroubleshoot system and network issues, diagnosing and resolving hardware and software faultsRespond to incidents, alerts, and support tickets in a timely mannerAssist with the planning, coordination, and delivery of IT projectsProvide on-site technical support and installations at ..... full job details .....