https://jobs.co.uk/job/2nd-line-support-tank-recruitment--a31b802c-d85d-4e4e-ba98-030ce592a628 RSS feed for 2nd Line Support at Tank Recruitment. en-gb Mon, 01 Jun 2026 06:11:46 GMT https://jobs.co.uk/job/2nd-line-support-tank-recruitment--a31b802c-d85d-4e4e-ba98-030ce592a628 https://jobs.co.uk/job/2nd-line-support-tank-recruitment--a31b802c-d85d-4e4e-ba98-030ce592a628 Wed, 06 May 2026 23:00:00 GMT Location: Bristol | Salary: Negotiable | Type: Permanent | 2nd line support Permanent - Hybrid On behalf of a key client we are looking for a 2nd Line Engineer to join an established Bristol-based team known for its strong engineering discipline and high-quality service. If you want a role where you aren''t just a "ticket-closer" but a mentor and a key contributor to technical processes, this is for you. The Role As a Tier-2 escalation engineer, you will own the resolution of complex issues that go beyond the initial support desk. You''ll be working within a modern tech stack (Microsoft 365, Azure, Intune, and high-level networking) to support a diverse SME customer base. Key responsibilities include: Technical Escalations: Resolving complex issues across M365 (Exchange, SharePoint, Teams), Intune, and Entra ID. Infrastructure & Networking: Troubleshooting firewall rules, VPNs, VLANs, and hybrid identity setups. Mentorship: Supporting 1st line and apprentice engineers through pair-troubleshooting and knowledge transfer. Continuous Improvement: Identifying recurring ticket patterns and authoring runbooks to improve team efficiency. Who You Are Experience: 2+ years in an MSP 2nd line role or a senior in-hous... Permanent