2nd Line Support

Endpoint Support Engineer 3-Month Contract Ipswich Onsite Field-Based Role £14.32 PAYE £18.07 Umbrella REED Technology are partnering with a large public sector organisation to recruit 6 experienced Endpoint Support Engineer on an initial 3-month contract based in Ipswich. This is a hands-on role providing 2nd Line Desktop and Endpoint Support across a large and complex IT environment. You will be responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites. This opportunity would suit an experienced Desktop Support Engineer, Endpoint Engineer, IT Support Analyst or EUC Support Engineer who enjoys a varied role combining both remote troubleshooting and onsite technical support. Key Responsibilities Provide 2nd line support for desktop, laptop and endpoint-related incidents Troubleshoot and resolve hardware, software and peripheral issues Support Windows operating systems and Microsoft 365 environments Manage users, devices and security groups within Active Directory Configure and maintain desktops, laptops, printers and telephony equipment Build, deploy and install new IT equipment Support hardware refresh and technology rollout projects Escalate complex incidents where required and work closely with specialist teams Maintain accurate asset management and support documentation Deliver excellent customer service, keeping users informed throughout the resolution process ..... full job details .....