2nd Line Support

Second Line TechnicianLocation: SwindonSalary: CompetitiveJob Type: Full-time, Shift-based (Monday - Friday, 08:00 - 18:00)Second Technician and become the expert troubleshooter for the most challenging technical issues. This role is perfect for someone who excels in complex problem-solving, enjoys mentoring others, and is eager to make a significant impact on both customer environments and internal processes.Candidates must have a full uk drivers licenceAbout the As an IT Managed Services Second Line Technician, you''ll be at the heart of our support operation-helping customers keep their technology running smoothly across Windows, macOS, servers, Microsoft 365, networking, security tools, and cloud services. You''ll handle a varied mix of remote and occasional on-site support, taking full ownership of your tickets and delivering solutions with confidence, clarity, and care. If you enjoy problem-solving, thrive in a fast-paced environment, and want a role where every day brings something new, this is the place to grow your skills and make a real impact.What makes you a great fit:Clear, professional communication and a customer-focused approachStrong organisational skills with the ability to manage multiple prioritiesProactive mindset with a drive to research and resolve technical issuesAbility to stay calm, positive, and solutions-oriented under pressureExperience working to SLAs and maintaining high-quality documentationEmpathetic and professional in all customer ..... full job details .....