2nd Line Support

Our client is a large local government organisation and looking for an experienced 2nd Line Support to join their team. This is initially a 3 month contract who may be extended for the right applicant You will Working on a rota basis perform the following duties: Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team Take ownership of and resolve calls in line with service level agreement(s). • Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept up to date. Provide on-site support across all sites supported by Shared Technology Services. • Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves. Work on complex technical projects implementing changes to Shared Technology Services infrastructure. Be part of virtual teams working on specific assignments. Provide cover for colleagues in other teams as and when required. Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends THIS ROLE IS INSIDE SCOPE OF IR35 ROLE IS FULLY ON ..... full job details .....