2nd Line Support

Job Title: 2nd line support AnalystLocation: WakefieldWork Model: OnsiteShift: Rotational Shifts-2 weeks on days 8-4 to be inducted, site tours, access/hardware to be issued. Then be part of the shift rotation. The shifts will be (in order) PM shift (2pm - 10pm), Mid shift (10am - 6pm), Early shift (7am - 3pm). Shifts a for a week at a time. Description: As a Tech Ops Analyst II You will be responsible for the implementation and support of Supply Chain technology used throughout our Processing Center in UK. You will be working within the Global IT Function, within IandO Service Delivery tower. As this is a varied role, you will be providing onsite technical incident support for medium complexity technology, technology engineering, administration, and maintenance activities. You will partner with internal customers, Global IT teams and 3rd party vendors on basic to medium complexity technology support/solutions. You will participate in IT Supply Chain Agile project planning sessions and own project related activities within your area. You will facilitate and communicate IT initiatives to internal business customers and ensure IT service quality standards are met. Act as a point of escalation for business customers and be able to translate between technical and non-technical audiences. What you''ll need We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at ..... full job details .....