https://jobs.co.uk/job/2nd-line-support-hays-technology--d4f9f598-2c2e-4f34-9683-b42e2f65b660 RSS feed for 2nd Line Support at Hays Technology. en-gb Thu, 28 May 2026 00:19:18 GMT https://jobs.co.uk/job/2nd-line-support-hays-technology--d4f9f598-2c2e-4f34-9683-b42e2f65b660 https://jobs.co.uk/job/2nd-line-support-hays-technology--d4f9f598-2c2e-4f34-9683-b42e2f65b660 Sun, 17 May 2026 23:00:00 GMT Location: East Riding of Yorkshire | Salary: £180 - £220/hour £200 per day INSIDE IR35 | Type: Contract | 2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - -200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you''ll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat & Sun 8-7). When on the weekend shift, you''ll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the ''Weekend'' What you''ll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management... Contract