2nd Line Support

IT Service Desk Analyst (2nd Line)LOCATION: YORKHYBRID WORKINGSALARY - £32,000 + Bonus + Benefits We''re seeking an experienced IT Service Desk Analyst to provide 2nd Line support within a fast-paced IT environment. You''ll act as an escalation point for complex technical issues, delivering excellent customer service while supporting users across multiple locations. Key Skills and Experience: 2+ years'' experience in a 2nd Line / Tier 2 Service Desk role Strong knowledge of Microsoft 365, Windows 11, Active Directory, Azure AD and Intune Experience supporting laptops, desktops, mobile devices and peripherals Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Experience working with ITSM tools and SLA-driven environments Excellent troubleshooting, communication and customer service skills What you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the TandC''s, Privacy Policy and Disclaimers which can be found at ..... full job details .....