https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--d3dcc7e3-4f13-48af-b4c4-79ba4381a53c RSS feed for 2nd Line Support at First Recruitment Services. en-gb Wed, 22 Jul 2026 14:00:54 GMT https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--d3dcc7e3-4f13-48af-b4c4-79ba4381a53c https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--d3dcc7e3-4f13-48af-b4c4-79ba4381a53c Wed, 22 Jul 2026 11:51:53 GMT Location: Shoreham-by-sea | Salary: 25000.00-25000.00 Annual | Type: Permanent | A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team.This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution.You''ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.A valid UK driving licence is required, as occasional UK travel is involved - company car will be provided if you''re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle. As a 2nd Line Application Support Specialist, your key responsibilities will include:Occasional travel to customer sites across the UKOwn customer cases end-to-end: triage tickets, set expectations, and resolve within SLATroubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQLReplicate and document bugs clearly for development teamsAct as a trusted contact via phone, email, and service deskContribute to the knowledge base to support continuous team improvementRequirement... Permanent