https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--81cba37b-885a-4d03-aa3e-4a109285bd2f RSS feed for 2nd Line Support at First Recruitment Services. en-gb Tue, 21 Jul 2026 07:06:12 GMT https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--81cba37b-885a-4d03-aa3e-4a109285bd2f https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--81cba37b-885a-4d03-aa3e-4a109285bd2f Sat, 18 Jul 2026 11:51:35 GMT Location: Shoreham-by-sea | Salary: 25000.00-25000.00 Annual | Type: Permanent | A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution. You ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably. A valid UK driving licence is required, as occasional UK travel is involved company car will be provided if you re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle. As a 2nd Line Application Support Specialist, your key responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact via phone, email, and service desk Contribute to the knowledge base to support continuous team improvement ... Permanent