https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--6e727754-5fe4-4e97-a1a1-416060f3c0cd RSS feed for 2nd Line Support at First Recruitment Services. en-gb Mon, 05 Oct 2026 20:52:29 GMT https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--6e727754-5fe4-4e97-a1a1-416060f3c0cd https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--6e727754-5fe4-4e97-a1a1-416060f3c0cd Sun, 04 Oct 2026 23:00:00 GMT Location: Shoreham-by-Sea | Salary: £25000/annum Free parking, hybrid working | Type: Permanent | A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Support to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution. You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably. A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if  you do not match the criteria, you will need to have access to your own vehicle. As a 2nd Line Support, your key responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact via phone, email, and service desk Contribute to the knowledge base to support continuous team improvement Requirements f... Permanent