https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--4a790ab4-031c-45c4-a4ed-2a6257262c6f RSS feed for 2nd Line Support at First Recruitment Services. en-gb Thu, 08 Oct 2026 15:46:31 GMT https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--4a790ab4-031c-45c4-a4ed-2a6257262c6f https://jobs.co.uk/job/2nd-line-support-first-recruitment-services--4a790ab4-031c-45c4-a4ed-2a6257262c6f Thu, 08 Oct 2026 11:56:55 GMT Location: Shoreham-by-sea | Salary: 10000-500000 Annual | Type: Permanent | A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution. You''ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably. A valid UK driving licence is required, as occasional UK travel is involved - company car will be provided if you''re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle. As a 2nd Line Support, your key responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact via phone, email, and service desk Contribute to the knowledge base to support continuous team improvement Requirements for ... Permanent